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Restore Hand Therapy

ACC provider with no ACC surcharge and no referral required.
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Shipping Policy



Restore Hand Therapy · Last updated: 29 September 2026

1. Where we deliver

Restore Hand Therapy delivers within New Zealand only. We do not offer international shipping at this time.

2. Delivery times

We aim to get your order to you as quickly as possible. Once your order has been dispatched, delivery usually takes:

  • North Island: 1–3 working days
  • South Island and rural addresses: 2–5 working days

Delivery times are estimates and may vary depending on your location and product availability. Working days are Monday to Friday, excluding New Zealand public holidays.

3. Order processing

  • Orders are usually packed and dispatched within 1–2 working days of payment being received.
  • Orders placed on weekends or public holidays are processed on the next working day.
  • You will receive an email once your order has been dispatched, including tracking details.

4. Click and collect

If you are local, you can choose Pickup at checkout and collect your order free of charge from our clinic:

7 Kiln Street, Silverstream, Upper Hutt 5019
Monday to Thursday, 8.15am – 5.15pm; Friday, 9.00am – 3.00pm

Please wait for our email letting you know your order is ready before coming in.

5. Our couriers

We use trusted New Zealand courier services to deliver your order safely. Tracking details are sent by email once your parcel is on its way.

6. Delivery charges

  • Delivery charges are shown at checkout before you pay.
  • A rural delivery surcharge may apply to some addresses.
  • From time to time, we may offer free or discounted shipping. Any offers will be clearly shown at checkout.

7. Delivery delays

While we do our best to deliver on time, delays can sometimes happen because of:

  • High order volumes, such as during holiday periods
  • Courier delays, severe weather or road closures
  • Products that are temporarily out of stock

If we know your order will be delayed, we will let you know as soon as possible.

8. Receiving your order

  • Couriers deliver Monday to Friday during normal business hours.
  • If no one is home, the courier may leave your parcel in a safe place, leave a card, or take it to a nearby depot for you to collect.
  • If you would like to leave delivery instructions (for example, "leave at back door"), please add them in the order notes at checkout.

9. Incorrect delivery details

Please check that your delivery address and phone number are correct before placing your order. Restore Hand Therapy is not responsible for lost or delayed parcels caused by:

  • An incorrect or incomplete address or phone number
  • Parcels left at your address in line with your delivery instructions
  • Parcels not collected from the courier depot in time

If a parcel is returned to us because of incorrect details, we may need to charge you to send it again.

10. Damaged or missing items

If your order arrives damaged or something is missing, please email us at [email protected] as soon as possible, ideally within 48 hours of delivery. Please include your order number and photos of the parcel and the items.

We will look into it and arrange a replacement or refund where needed. This does not affect your rights under the Consumer Guarantees Act 1993. See our Cancellations, Returns & Refund Policy for more information.

11. Contact us

For any questions about delivery, please contact Restore Hand Therapy:

Shipping Policy